Idea Hub opportunity snapshot
Existing Customer Support Platforms opportunity
Build a modern, highly customizable yet intuitive enterprise service management platform for mid-market and large businesses at a competitive price point....
Public opportunity snapshot
- Problem
- Existing Customer Support Platforms, while highly configurable for enterprise IT Service Management, is plagued by excessive complexity, poor performance, an outdated user interface, and high total cost of ownership, frustrating users and administrators alike.
- Opportunity summary
- Build a modern, highly customizable yet intuitive enterprise service management platform for mid-market and large businesses at a competitive price point.
- Target customer
- Mid-market to large enterprises (500-5000+ employees) that require sophisticated ITSM/ESM capabilities but are frustrated by the complexity and cost of legacy systems like Existing Customer Support Platforms and ServiceNow.
- Category
- sentnradar
- SENTn score
- 50
- Opportunity ID
- cherwell